We get asked these a lot…

Do I need to be concerned about confidentiality?

We completely understand why you might be concerned. As a professional and established Virtual Assistant company, confidentiality is naturally part of our day-to-day work. Our terms & conditions document is a two-way contract which does include and binds us to a confidentiality clause.

How can you manage staffing levels if you offer such an ad-hoc service?

We have built up a network of trusted specialists/professional freelancers who we can call on as and when we need them. If we ever feel that we can’t deliver on a project due to resourcing, we won’t take it on.

How does payment work?

We require a 50% up front payment on acceptance of the task. The remaining 50% is invoiced when all parties agree the work is completed.

Do we have a contract in place?

We ask you to agree to our terms & conditions on acceptance of the task. This will not tie you into using our virtual assistant services for any amount of time. You can use us as and when you need us.

What sort of work do you do for your clients?

All sorts! Our services page covers the regular work we carry out, but we’re willing to consider most work that we have the skills to take on. We love a challenge! Give us a call and we’ll do our best to solve your problem.

Do I have a VA assigned to me?

Yes, as a main contact. Sometimes we need to pull in another VA if your assigned VA is on holiday or if a different skill set is required. Sarah oversees everything and ensures any handover is thoroughly completed.

What are Vi-VA’s turnaround times?

Usually 2 business days, unless you ask us to carry out a large or ongoing task. If a task is more urgent, we’ll do our best to turn it around sooner.

Which geographical areas do you cover?

Although we are based in Chester, Cheshire however by working virtually, we can service businesses right across the UK.

Will you come into our office to carry out work?

We mostly work as a virtual office service.  However if you live in or near the Chester area, it may be possible for us to work in your office.  Mileage charges and travelling time will however apply.

How long have you been established?

We have been offering Virtual Assistant services since 2007.  We’ve also offered lifestyle services since 2005.

How does a virtual assistant service work?

Call or email us, tell us what you would like help with and we’ll give you a quote. Either pay for each project according to the hours it takes or buy a block of hours in advance.

Who uses a VA?

Predominantly entrepreneurs and startups. Any business experiencing increased volumes of work or who don’t need to hire a permanent member of staff and would rather use a virtual office than pay rent on a building.

Is there an incentive for recommending new clients?

Yes.  Word of mouth recommendation is the most valuable source of new clients for us and we are delighted that clients are so happy with the service that they are confident to recommend us.

What happens if I’m not happy with the service?

We hope this will never happen, but if it does we would really appreciate you letting us know and giving us an opportunity to rectify the problem.