We have been established since 2005.

We service businesses right across the UK.

We completely understand why you might be concerned. As a professional and established Virtual Assistant company, we are ICO registered and confidentiality is naturally part of our day-to-day work. Our terms & conditions document is a two-way contract which does include and binds us to a confidentiality clause.

Our preference is GoCardless but if you prefer to pay by credit card, we can also arrange this so please ask.

We ask you to agree to our terms & conditions when we start working together, however this will not tie you into using our virtual assistant services for aa specific amount of time. We only ask for 30 days’ notice if you decide to cancel.

Our VA Services and Life admin pages cover the type of regular work we carry out but we’re happy to do everything and anything as long as it’s legal and ethical! From bookkeeping and diary management to arranging dental appointments and sourcing family gifts, we love making life easier.

Yes absolutely – you can use us for either or a mixture of both. Many business clients naturally end up using us for life admin too as their business grows and they have less time. We also have some life admin clients who have then started businesses or expanded into property development and have asked us to manage this for them too.

Yes you will have a wholly dedicated VA who is assigned to you and will be your main point of contact. We believe that building strong relationships with our clients and spending time learning about their business needs means we can offer a totally personalised service to each client. You’ll also have access to the wider team if you need a specific skill set for any projects, plus we can bring in another VA to over any holiday periods so you’ll never be without support.

Sarah oversees everything and ensures any handover is thoroughly completed.

Usually 2 business days, unless you ask us to carry out a large or ongoing task. If a task is more urgent, we’ll do our best to turn it around sooner.

Email us and tell us what you would like help with and we’ll match you with the best VA on our team.  Once you’re set up on our system (which can often be done the same day), you’re good to go.

You’ll be able to send documents directly to your VA by email and share documents securely via online storage. We are also able to share passwords with you securely and your VA will advise on this once you start working with us.

Your VA will be happy to update you to suit so please discuss this with them. Whether you like a daily update, a weekly call or to arrange a catch up at a specific time, they’ll also use your preferred method of contact, whether that’s email, WhatsApp, text phone or software such as Slack.

We only charge in 5 minute increments and all time is recorded and detailed on your invoice so you’ll have a clear view of where your VA’s time has been spent. If you’d like updates on a weekly basis, please let us know.

We hope this will never happen but if it does, in the first instance we would really appreciate you giving us an opportunity to rectify the problem. If we can’t, we’ll give you your money back.